Terms and Conditions
This Website is run by Spokz People cic (referred to below as “SP”, “we”, “us” or “our”). Spokz People cic is a social enterprise, a limited company (company number 7854738) with registered offices at 2 Jordan Croft, Lichfield, WS13 8PN.
“The Community” refers to our Forum, Group Chat and Private Chat options.
Accessing the Website
We do not guarantee that our Website, or any content on it, will always be available or that access to it will be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website (or any part, feature of or service under the Website) is removed or is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to access our Website (including, having access to an internet connection and an appropriate browser).
You may use our Website only for lawful purposes. You may not use our Website:
- In any way that is unlawful or fraudulent, or which has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material for any commercial purpose or in a manner which does not comply with our content standards (as set out below).
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar request (commonly known as ‘spam’).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
The Website contains content generated by us. The content we provide via the Website is provided for general information purposes only. It is not set up to provide specific advice on which you should rely. In particular, the Website (and the information which may be accessed through it) is not a substitute for professional medical care by a qualified doctor or other healthcare professional.
If you are not a healthcare professional then you should ALWAYS check with your doctor if you have any concerns about your condition or treatment and before taking, or not taking, any action on the basis of the content on our Website. In particular, do not start, stop or change medication without seeking professional medical advice and if you are on a medical diet, are ill or on medication, do not make dietary changes unless under the care of a health professional. This resource should not be used as a substitute for professional medical care or treatment. You are responsible for your own decisions.
If you are a healthcare professional then this information (including any professional reference material) is intended to support, not replace, your own knowledge, experience and judgement. For the avoidance of doubt, the Forum and Chat options are a distinct part of the Website and the posts and information contained within in have typically not been created by us but have been drafted by individual users who are typically not medically qualified and are not in a position to give you medical advice – whilst it can be a useful support tool it is important that you recognise that you need to take particular care when using the Discussion Forums and, again, always seek advice from your doctor regarding your particular needs and concerns.
Many of the links from the Website are to reputable organisations and the content contained within can be a valuable source of information. However, not all medical resources on the internet are authoritative or current. Any decision about your health or medical care based solely on information obtained from the internet could be dangerous. Whilst we hope that you will find the third party sites in respect of which we provide links to be of interest, we can accept no responsibility in respect of any third party web sites or any information contained therein.
The information contained in the Website and The Community may contain technical inaccuracies or typographical errors. We reserve the right to make changes and improvements to any information contained within the Website, at any time and without notice.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date. We also do not warrant or represent that the information or materials available through the Website will meet your particular requirements or needs or that access to, or use of, the same will be uninterrupted or completely secure.
All links contained in Website pages should be correct at time of submission. However, we cannot be held responsible for any issues caused by subsequent changes or any failure of such links to lead to the intended information. Please do let us know on email@example.com if you come across any that are no longer working.
We do not endorse any specific products, processes, service providers, diets, or other information that may be mentioned on our Website (including, those promoted by any advertisers or advertising sponsors).
Intellectual Property Rights
We are the owner (or the licensee) of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Every effort has been made to trace any other copyright holders and obtain permission to reproduce their material. Please do get in touch with any enquiries or any information relating to copyright issues.
You may download and/or print off one copy of extracts of any page(s) from our Website for your personal use and you may (in a non-commercial context) draw the attention of others to content posted on our Website.
You must not share your login with others, but ask them to purchase a separate membership. This is because as a non-profit, we rely on membership fees to keep the community going. If many people share their logins, we will not be able to keep this community resource going.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the author(s) of content on our Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence or permission from us.
Website and The Community – registering and contributions
Registering for an Account
The Community section of our Website allows you to submit details of your experiences for display, indexing and feedback from other registered members.
If you choose to register for an account with our Website then if you select, or you are given, a user identification code, password or any other piece of information as part of our registration or security procedures, you must treat such information as confidential. You must not disclose it to any third party.
To avoid confusion with Spokz People cic workers, The Community members cannot use in their user name or profiles any the following: the words admin, moderator, therapist or staff, the word SP or Spokz or Spokz People or use the Spokz People logo or brand in their profiles.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly reset your password to something which only you know.
You must only use the Website for lawful purposes and you must not infringe the rights of other users of this site or prevent their enjoyment of it.
If you are under the age of 18 then unfortunately you are unable to register for an account with our Website.
Ground Rules for Use of The Community: the forum, group chat, one-to-one chat and interactions in Live Events.
Welcome to Spokz People’s community! Our mission is for this to be a safe space to discuss anything related to mental health and wellbeing. We want everyone to be part of our community and have their voice heard. We encourage your feedback and aim to respond to your comments as soon as possible. While we do moderate this community, we welcome open discussion. To help you understand how to act and to help you understand what to expect from others, we ask you to agree to keep the following in mind:
- Adults only. This community is only for individuals aged 18+.
- Please note that all contributions must be in English (so that we can effectively moderate content).
- Respect each other: This is a space where you can share and be open about things you may not be able to elsewhere. We all have had different life experiences and may have a different perspective to yours. We welcome different viewpoints that are constructive, respectful and polite. Here’s a note about things we do not allow:
- Defamatory, indecent, offensive, profane, discriminatory, misleading, unlawful or threatening comments or those incite violence.
- Personal attacks, name-calling, trolling and abuse.
- NO SHOUTING — posting all in CAPITALS is considered the equivalent of ‘shouting’. Resist all temptation to use them, for there is a chance your post will be deleted.
- Posting the same topic in multiple places. Choose the most appropriate place for your question.
- Repeatedly contacting the same member if they are not responding.
- Respect confidentiality: You agree not to share private information about other members with people outside this community or to share other members’ personal information whilst using the community.
- Be safe: Our community is a public place. Don’t post personal information that you would not be comfortable sharing with a stranger. We recommend that you don’t post any information that may identify you or anyone else, such as your address, email address or phone number. Be aware that it is impossible for us to check out if someone is who they say they are. If you want to make contact a member in person, please go off-site.
- With regards member posts in The Community, you should not rely on opinions or advice given by other users in respect of any healthcare matters. Always speak to your doctor before acting and in cases of emergency seek appropriate medical assistance immediately.
- Sex: It is okay to discuss sex and relationships, but it is not okay to post sexual or nude images or to sexually harass another member. If you wish to pursue intimate relationships with a member, please take this off-site.
- Linking: it is okay to suggest other products and services while using the community as long as you are not blatantly promoting your own. Please ask admin for prior consent if you would like to promote your own product or service. Spamming, posting promotional material or posting links to third party websites is not permitted.
- Copyright or intellectual property: it is OK to mention other authors and resources, but be aware of not plagiarising their work. If it is publicly available it is generally OK to post.
- Admin – you must not ‘defriend’ admin or SP staff or your account will be terminated.
- All posts express the views and opinions of the author. The views expressed by other users in The Community do not (necessarily) represent our views or values.
If you have any concerns about another member’s content, please contact us on firstname.lastname@example.org
Suspension and termination of Community access
- Immediate, temporary or permanent withdrawal of your right to use our Website (including The Community).
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our Website (including The Community).
- Issuing a warning to you.
- Taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Taking further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are examples, and we may take such other actions as we may reasonably deem appropriate.
Contributions to our Website
Any contribution to this Website which you submit, including via the Community (including any text, photographs, graphics, video or audio), will be considered non-confidential and non-proprietary. You retain all such ownership rights in your content as you may hold, but in submitting such content to the Website you grant us a perpetual, royalty-free, non-exclusive, right to store, modify (where reasonably necessary to allow publication), copy and publish the contribution on the Website and to make it available to third parties. If you wish to keep your content confidential or do not want to grant us these rights, then please do not submit your contribution to the Community.
Furthermore, by submitting your contribution to the Website, you warrant that you have the right to make it available to us for all the purposes specified above; it is not defamatory; it does not infringe any law or third party rights; that it has not been copied from any third party and you will be required to reimburse us in respect of all legal fees, damages and other expenses that we may incur as a result of your breach of the above warranty.
We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their rights (including, without limitation, their intellectual property rights or right to privacy).
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you (or any other user of our Website).
Third Party Links and Resources in our Website
The Website may contain links to other websites and resources operated by third parties. These links are provided for reference and information purposes only. We do not control such websites or resources and are not responsible for their availability or content.
Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. We have no control over the contents of those sites or resources.
By completing the wellbeing questionnaire at the start of the programme and at intervals, you consent to us storing the results of these anonymously for the purposes of reseach and applying for funding (to evidence our commuinty improves wellbeing).
From time to time there may also be an opportunity to get involved with research (which may be generally available to anyone using the Website or which may be offered to you directly).
If you are invited to take part in a research (and if you choose to do so) then you may be asked to respond to various questions and/or submit various pieces of information depending on the nature of the relevant research project. The precise details of each research opportunity will vary and you will be provided with the relevant information and any additional or project specific terms at the relevant time.
Linking to our Website
You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other site.
We reserve the right to withdraw or limit this linking permission without notice.
If you wish to make any use of content on our Website other than that set out above, please contact us at email@example.com.
LIMITATIONS OF LIABILITY
Please read this section carefully as it sets out the limits of our liability to you in relation to your use of the Website.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. The Website is provided on an ‘as is’ basis.
Please note that we only provide our Website for domestic and private use (and as a reference tool for use by healthcare professionals). You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We use our reasonable efforts to check the accuracy of the professional information published on our Website. You should, however, note that we do not warrant that such information will be error free and you acknowledge that the information, products, and services published on this Website may include inaccuracies or typographical errors. Changes are periodically made to the information set out in our Website.
We (and/or our suppliers) make no representations about the suitability of the information, products, and services contained on this Website for any purpose.
Subject to the first paragraph under this section (Limitations of Liability), in no event shall we (or any of our suppliers or licensors) be liable to you (or to any other user) for any indirect, incidental, special, and/or consequential loss or damage, whether arising in contract, tort (including negligence or breach of statutory duty), or otherwise, even if we, or any of our suppliers, have been advised of the possibility of such damages, arising under or in connection with:
- use of, or inability to use, our Website;
- use of or reliance on any content displayed on our Website (regardless of the origins of such content); and/or
- any information, products, and services obtained through this Website, or otherwise arising out of the use of this Website.
Subject to the first paragraph under this section (Limitations of Liability), our liability (and that of our suppliers or licensors) for any losses suffered arising out of, or in connection with, your use of this Website, whether in contract, tort (including negligence or breach of statutory duty), or otherwise is limited to the greater of: (i) the total value of the relevant transaction (if any) under which the claim arises for any one event or series of connected events, or (ii) the sum of two hundred pounds (£200).
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
This section does not affect any legal rights you may have as a consumer.
If you post or send offensive or inappropriate content to, or via, this Website or otherwise engage in any disruptive behaviour on the Website, and We consider such behaviour to be serious and/or repeated, then We may use whatever information we have available to us about you to prevent any further such incidents from arising. This may include informing relevant third parties such as your employer, school or email service provider and/or the authorities regarding any such incident(s).
We reserve the right to delete any contribution, or take action against any account, at any time, for any reason.
Collection of Personal Data
If any third parties are involved in the delivery or operation of any services that you may choose to receive then this will be detailed in the information and terms provided to you at the relevant time.
We do not guarantee that our Website will be secure or free from bugs or viruses and you should use your own, up-to-date, virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Choice of Law and Jurisdiction
If you are accessing this Website from outside of the United Kingdom then: (i) we make no representations that the content of this Website will be suitable for your requirements or that it is permissible or legal for you to access the same; and (ii) your use of the Website is entirely at your own risk and you are responsible for ensuring that you act in accordance with any applicable laws.
Our commitment to members is to ensure that:
- Making a complaint is as easy as possible
- We treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include:
- When we give you the wrong information
- When you receive a poor quality service
- When you have a problem with a member of staff
If you would like to make a complaint, you can email the Clinical Director on firstname.lastname@example.org with an explanation of the issue and ideally what you would like to be done to resolve the issue. We will then send an acknowledgement by return. The Clinical Director will be the first reviewer of each complaint, unless they are the subject of the complaint, in which case a director on the Board will be the first reviewer. All correspondence about complaints will be treated as confidential. When the first reviewer has considered the detail of the complaint, the person raising the complaint will receive a written response detailing any proposed remedial action. This will be done within 14 days of the receipt of the original complaint. If this is not possible, the Clinical Director will explain this in writing within the 14 days. The person raising the complaint will also be told in this response how the complaint can be progressed beyond this stage. The complainant can request that the complaint be reviewed by the Board if they are unhappy with the first reviewer’s decision. Email email@example.com.
Further progressing of a complaint beyond the second review will depend on the nature of the matter. Alternative routes include the police, trading standards, the Ombudsman or health and safety within a local authority and a funding body if the service being complained about was funded directly by such a body. The response will explain all relevant options.
If at any stage the service user making the complaint wants to stop a complaint from being progressed, the service user can do so in writing or email to the Clinical Director. Spokz People c.i.c. reserves the right to continue to investigate serious complaints in these circumstances.
Results of Complaints
The Board of Directors will receive a report at least once a year showing how many complaints have been received, the general nature of the problem and a list of remedial actions that have been taken. The Board of Directors may, at their discretion, require more frequent reports. A summary statement will be included on Spokz People c.i.c.’s web site at the discretion of the Board of Directors.
Spokz People c.i.c. strives to be a learning organisation and will further develop quality improvement procedures, which will include information received from this process. Spokz People c.i.c. would appreciate feedback from complainants about their experience of Spokz People c.i.c.’s complaints procedure and may use this to improve the way complaints are managed in the future.
Any rights not expressly granted herein are reserved.
To contact us, please email firstname.lastname@example.org or call 01543 899317